SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Fashion Chance (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://myfashionchance.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very sweet to get hair rings for free, size slightly bigger than I expected but it is fine with home wearing, very comfortable in wearing
Perfect good quality Order 2 more sizes
دافئه ورائعه لكن ليست ثقيله جداً خياطه ليست ممتازه ولكن جيده
Size corresponds, quality is satisfied
качество отличное, запаха нет, очень теплый. Советую брать на 2 размера больше. на свой М-L идеально подошел XL
Very cozy pajamas. On the parameters 85/63/95 height 167 cm came up perfectly. It looks beautiful, sewn neatly. Delivery about a month.
Ordered for my mother. She vesterebbe a L but I took a XL whereas the sizes Asian tend to be smaller. Cute and advice. Had to arrive early February and i arrived today 19/01 set the store has put a rubber band as gift.
nice
Excellent as in the photo only if you are size XL you should order one more. I loved the fabric and the color very nice.
I order it for the second time. Delivery mega fast, the store is very responsible and even put a gift) I ordered M for my 42-44 size.
Очень крутая и мягкая ткань,) На рост 162 брала xl , вообще все подошло, спасибо )а ещё резинка для волос в подарок положили.
Nice pajamas. Warm, soft, light.
It's very soft and tasteful, yes, very small size. I have a size 36 and I ordered an XXL and it fits perfectly.
Very good goods and store! I got a story that the package was incorrectly packed size. Contacted the seller without opening a dispute all decided. The seller sent the right size to me again, and the one I already received left as a present! The product is of excellent quality, soft, warm, and very gentle to the touch. And the seller is very responsive!
Very soft, xxl order for a size L You have to order two sizes or 3 more
Заказ шёл очень долго до моей страны. Почти 90 дней. Пижама очень мягкая, но не такая теплая как думали. Брали самый большой размер и он подходит для 3XL. Сшито качественно, без дефектов. Очень довольны, рекомендую.
Товар пришёл быстро, недели за 2 до Краснодара! К телу приятный. На параметры 85/70/95, рост 168 взяла М. Просторный, в можем случае можно было и поменьше взять .
beautiful set. Better then picture and very comfortable
Top we zijn er blij mee