SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Fashion Chance (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://myfashionchance.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good blouse!!! Quality, goes in one size .. My size is 42, at a time with a small margin. Came very quickly, a week and a half.
Nice and very good quality
I did not hope such a soft material wonderful sweater and speed of shipping less than a week super !!
Beautiful. Better than in the picture. The flowers are embroidered on the sweater. It's finite and delicate a beauty. He arrived in 10 days and I did not contact the store.
Super quality, super soft and warm. The embroidery is real. Right length, not short. Highly recommended. Quality as inditex
Very nice flowers on the shirt!
The sweater arrived quickly in 1 week for me! Conforms to the video. Good quality sweater. One size that goes up to a size 42 Eur.
Beautiful embroidery. good quality. but sweatshirt is very very far. Pity that also none wool.
Very good quality soft Jersey. Well finished. It stays loose is not a tight jersey and has an acceptable length is not the q te they're short. I fell in love with the embroidery when I bought it and I'm delighted.
It is beautiful and very warm
Lovely quality jersey shipping in a week, highly recommended
The sweater is very cool! Soft, warm, it is comfortable to be. It feels synthetic in the fabric, but it is very pleasant to the body. At 97-76-98 sat perfectly, oversizite, but not much. Came very quickly, ordered 11.11, today (18.11) took
Pretty good, fast shipping. Medium quality, especially at the seams, the embroidery is pretty good and it is very nice. It's quite wide, like a European M/L size. It has No composition or manufacture label.
perfect, as expected, very soft, size very good, very fast, thank you
Excellent
Talla hasta una 40-42 española, muy buen tanto y bordado un poco duro
Nice sweater. Sleeves are a little because of the embroidery is harsh. I'll try to steam.
Very xulo! Good quality
very beautiful and soft. to my parameters 85/65/85 it is a little aversyzed.