SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Fashion Chance (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://myfashionchance.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent clutch, two chains, short and long, you can wear without them. It came quickly, there was a small smell, weathered. Packed mega reliably, came in a carton box and a pupyrke. The phone got in.
Clutch came in 15 days, tracked. Very satisfied with the purchase, a real quality evening bag, two chains of different lengths for strap options. Delivered in a reliable package, in a box. The base of the handbag is durable, without defects, it will last a long time. I recommend to buy!!
Super. There's a little smell. In the kit two chains: small and more authentic on the shoulder.
The bag is very beautiful, but how to open it ???!!! She stood up deliberately simply! The clasp does not open!
I loved this clutch, come with two chains, one is long and the other is shorter. The only thing i didnt like about is that the glitter keep falling in my hands and clothes..
No one writes that he falls off glitters, and mass. It's worth closing the castle and everything is sparkling. I hope with time at least something will remain on the surface) and did not understand what kind of material is on top, the feeling that the shiny fabric and behind it and on it these micro sequins? .. I do not know, but it flows beautifully. It is clear that he is needed a couple of times a year, probably will last a long time. Taking into account discounts and coupons came out somewhere 800r. For such a price is quite.
Nice one Wife Liked A little smell is present
Perfect. Conform to the description
Excellent clutch!!! Delight is complete!!! Seller respect! Delivery fast!
Fast shipment and delivery, all as in the description, there is a small chain for socks in hands and the second goes long to wear on the shoulder, to the store Thank you
Great as in the picture
Qualitatively
exactly as picture
Wonderful clutch!