SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Fashion Chance (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://myfashionchance.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The color is pink than in the photo the fabric was pleasant 12 days
It took a long time but it was worth it. With more quality than I imagined. I recommend
Very soft and comfortable to wear. Fits perfectly. The delivery was very fast!
I’ve never really worn khaki/nude clothes, didn’t think they were my colour and would just wash me out, but this is a warm latte colour, and looks so nice and goes so well with brown boots and accessories! So comfortable, so stylish. I bought 3 colours and have been wearing one of them to work at least once a week since they arrived 2 months or so ago. Form fitting but not tight on my belly so doesn’t show off my bloating later in the day! I am 5’ 3” and 130-135lb and they are a few inches above the knee but work appropriate. Buying 2 more colours! Pics of the colours are representative.
The dress is awesome!! The quality is super and the color matches and the dress Toch Toch as in the picture. Very happy. The photo does not transmit the color.
Dress of good, factory quality. On my parameters 101-75-101 a little collected in the armpit zone, but I think over time will stretch. On the growth of 170 rukova is a little short, but not critical, you can pull back. For me, the fabric was a bit of a flask, I hope-after washing it will pass. This dress is just right for cool weather. The color is saturated, as in the picture. Came in 5ku, because of the holidays in China delayed sending. Delivery went out in the area of 3x-3, 5 weeks. The order is satisfied, I recommend the store
Parfait
Thanks! I received the dress, but it took a long time to ship. But, thanks to the team, they are very responsive and helped to deal with the problem. Dress very good, I already order for the second time, just a different color. Very good material.
As description, very beautiful and soft, 70% cotton, 30% synthetic, fast shipping
Beautiful and good quality
It was more than a month before the seaside. the material is dense. it stretches well. rukova is slightly short. the color is beautiful. All as in the description. ot 66, og 85
Платье очень хорошее быстро пришло
The dress is amazing! The material of very good quality chubby and looks great! I highly recommend it! It came very fast.
all excellent
I put 5 stars because even though they didn't come as they should. When I told the store he took over. And that deserves five stars. I will certainly ask you again to check that it was only a fault.
Very beautiful! Sewn well, color as in the picture
Everything is perfect. I would repeat. It's thick and warm. Thank you.