SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Fashion Chance (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://myfashionchance.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Super!
I liked it, it sits well, the fabric Quality
The dress is excellent .. on the R. 48-50 top wrapped and the bottom is loose .. the sleeves of the hole is sewn .. On growth 168 is not short .. it came to Moscow in 18 days to the Post Office
Thank you to the store the dress is chic we will still order. Quality for 5 +
On height 166 and size 42-44 perfectly suited!
The village is slightly different from what it wanted. But it's my fault. On quality and delivery everything is fine.
Dress for thin) the quality is excellent, very fast delivery)
My second dress, I liked the black one, which I also wanted in this color.
The size 48 looks good. I put on several times, slightly stretched in the buttocks zone behind, but after steaming all the rules
отличное приятное на ощупь платье
A good dress, trash really collects everything, but my down jacket is climbing)
Dress of good quality. The style is a little strange (The waist is strongly overstated and the holes on the sleeves for the thumb). On the way it was almost 2.5 months
Super jakość, miękkie i dobrze wykonane
Excellent dress, the quality of the fabric is fine, does not shine through, in Russian RR 44 The village is excellent. On the growth of 172 holes for fingers on the sleeve are not suitable (sewn). In the rest, a very comfortable and pleasant dress to the body. With the store did not communicate (there was no need)
Dress of good quality without flaws. Very happy.
Классное платье, качественное. Взяла черное, отлично село, на рост 160 примерно на 10см ниже колена, на размер 44-46 можно брать. Дырка на рукавах мне не нужна под палец, я зашью.