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(%)
Shoe SizeHeel to Toe(cm)US Size
3823.675
3924.346
4025.007
4125.678
4226.349
4327.0010
4427.6711
4528.3412
462913
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About shopping common problem?

1、About Customs Tax Duty:

The order price only includes the price of the goods and the freight, does not include customs fees, if import tariffs and taxes are generated, these are the responsibility of the buyer is not the responsibility of the seller, please read before buying, (customs  is a small part of a large container Probability at 1%)

2、Confirm Address With Full Name
All Products Will Be tested Strictly Before Shipping. We Ship To Aliexpresss is matched wiht your shipping address before you pay. And Russian buyer please leave us your full name, which is very important, Thank you ! French buyers please translate into English to fill in the address, thank. French address Logistics company does not accept.

3、Question about the French colonial address (postal code: 97000-97899):
Hello Friend Due to the difference in transportation distance, the address of the French colonial country should choose the country in which it is located, but not France. This will affect the calculation of transportation costs. The customers in the French colonies choose France. We cannot deliver the goods for you. Please fill in the corresponding French colonial country Otherwise it is not possible to ship

4、About unable to query logistics information
You Can check the logistics status at 17kglobal logistics information inquiry webstie, and the online information will have a delay of 5-10 working days.

5、About logistics disputes 
Hello Friend 
    Sorry
The logistics problem is not controlled by our sellers. We can only guarantee to issue the products during the delivery period. We can only help you to check the logistics status. We promise to arrive at 60 days, if 60 days have not arrivved we will give you a refund.

6、About Order exception problem
If you encounter any abnormal problems with the order, please contact us first, we will help you solve the problem. Thank you, best wishes, DECARSDZ

 If any problem,please Feel free tocontact our customer ervice team

SHIPPING & DELIVERY

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:
Location *Estimated Shipping Time
United States 10-30 Business days
Canada, Europe 10-30 Business days
Australia, New Zealand 10-30 Business days
Central & South America 15-30 Business days
Asia 10-20 Business days
Africa 15-45 Business days
*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

  • If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
  • If you received the wrong item you can request a refund or a reshipment.
  • If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

We do not issue the refund if:

  • Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
  • Your order did not arrive due to exceptional circumstances outside the control of My Fashion Chance (i.e. not cleared by customs, delayed by a natural disaster).
  • Other exceptional circumstances outside the control of https://myfashionchance.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

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A few reasons why buy from us:

SAFE SHOPPING

We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.

FREE SHIPPING

Enjoy flexible international shipping services that currently operate in over 200 countries across the world.

FREE RETURNS

It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.

NEW ARRIVALS

Brand new products are available on a regular basis.

PRICE PROMISE

We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.

EXCELLENT CUSTOMER SERVICE

Knowledgeable and professional support team is always happy to help you.

EASY TRACKING

Check your order status online. As easy as that!

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